Some plans may include unexpected extras. During a previous review, for instance, the one year and longer plans came with a ‘One-time PC clean-up Reimage license. Cyber Ghost accepts a variety of payment methods including Bitcoin Image credit: There are free trials available, although they’re more complicated to understand than usual.
What to do, if running into problems with CyberGhost?
What to do, if running into problems with CyberGhost? All CyberGhost subscribers are entitled to use the ticket system in order to get personal technical support. You can contact support by different ways, either by visiting the CyberGhost support page or by using your client: Support page: Visit the support page and either use the Live Chat or submit a request.
You don’t have to sign in or register for your request, except you want to check manually on any progress regarding your ticket. Please note that, if you want to register for the CyberGhost support page or sign in to NOT use your CyberGhost account name and password.
A support account is different from your regular CyberGhost account. Windows client: Click on ‘Support’ in the upper menu and fill out the form displayed.
Android client: Please shake your device or submit a request on the support page. Please shake your device to or submit a request on the support page. The support team will try to help you as fast as possible, but of course needs some time to analyze and assess your problem. To speed up response time it will be very helpful, if you can provide as much of the following data as known: Which CyberGhost client app do you use?
If you don’t use a CyberGhost client, which native protocol troubles you? Which operating system and version number do you use Windows 7, Linux Ubuntu x.
What kind of subscription did you use when the failure happened? Day and time, the malfunction occurred including timezone information Connected network devices, e. Which anti virus software do you use? Which Firewall do you use? Is any other VPN software installed? Which server did you try to connect to or was it an automatic attempt? The log ID of the debug file In cases of speed problems please also try to add the following: The server load the amount of users who had been connected to the server at the time of testing.
A WinMTR protocol would also come in handy see here how to create one. Debug Log A debug log file can help support to find reasons and errors very quickly. This file will be generated by CyberGhost automatically with each session, it is entirely local and cleared once the app is restarted. If you have problems with a certain server, click on the CyberGhost logo in the upper left corner and then on the profile ‘Choose my VPN server’. Mark the respective server manually and start the connection with the log window open.
Given, all servers of a specific country seem to be affected, just choose the respective country instead of a single server. After the connection has been established successfully if possible , disconnect and send the file to support. For that click on the respective button at the button of the log file screen. Please also add your own personal observations and descriptions of the problem. If you want to, you can keep a copy of the debug file created. For that just click on ‘Save as After clicking on ‘OK’ your error report will be transfered to CyberGhost.
At the same time you will get a report ID. Please note down that number. You need it when contacting support. How to alternatively create a debug log with DebugView In case CyberGhost does not start and you therefore have no chance to create a debug file , please install the tool ‘ DebugView ‘ from Microsoft and use that one instead of the internal CyberGhost error log. Download the tool Extract the downloaded file Start debugview. Only the last option called ‘Log Boot’ stays deactivated.
If you have problems with a certain server, choose this server first and then start the connection with the log window open: The debug log file is very important for our support team and lays the base for a proper malfunction analysis. It can be sent directly to support by clicking on the respective button after CyberGhost collected all needed information. Furthermore you can add your personal description of the problem you have. After clicking on ‘Send’ your error report will be transfered to CyberGhost.
Was this article helpful?
Plans and pricing
What kind of subscription did you use when the failure happened? The name of your Internet Service Provider (ISP); The type of your connection, e.g. DSL. If CyberGhost VPN isn’t working on your PC, perhaps the problem is related to your network. Connection-related issues are the most common with the majority of VPN solutions. Either the.
CyberGhost VPN review
What to do, if you can’t connect to CyberGhost, resp. In cases CyberGhost can’t connect please refer to the following list of solutions. Most of the steps described here can be done without direct support from our support center, but in case you get stuck or don’t know how to handle certain things, we will be there for you. Account Problems Wrong credentials:
A powerful and full-featured VPN from a popular privacy provider
What to do, if running into problems with CyberGhost? All CyberGhost subscribers are entitled to use the ticket system in order to get personal technical support.
WATCH: Troubleshooter – CyberGhost VPN
My problem i think it started when my premium key ended, and now i and no error or anything happens (i click in connect come back after. Connection-related issues are the most common with the majority of VPN solutions. Either the. Connection-related issues are the most common with the majority of VPN solutions. Either the.
Any Downloads Here: Avg Pc Tuneup 2018 Download | How To Retrieve Product Key For Microsoft Office 2010